Responsible Gaming

Casino La Vida is committed to giving players an enjoyable and entertaining playing experience, while at the same time acknowledging that gambling can cause problems and become addictive for certain players. To ensure that all of our players continue to enjoy a pleasant gaming experience, we fully support responsible gaming.

For further information on responsible gaming and the prevention of problem gambling, please visit the Responsible Gambling website.

Should you be unsure as to whether or not your gambling behaviour is problematic, you can access a questionnaire that will assist you in determining your gambling health status.
You will also be able to seek council, assistance and advice via this portal.

Protection of Minors

With the Internet so readily accessible in homes around the world, responsible online gambling relies heavily on responsible parenting. In order to ensure child safety on the net, Casino La Vida encourages its players to make use of filtering software that can prevent minors from accessing inappropriate online material. Underage gambling is not only illegal, but can also result in serious gambling dependencies and huge gambling debts incurred by unsupervised children.

Tips for Parents:

Do not leave your computer unattended when your casino software is running

• Password-protect your Casino program
• Do not allow persons under 18 to participate in any gambling activity
• Keep your Casino account number and credit card(s) out of the reach of children
• Do not save passwords onto your computer. Write them down or memorise them instead
• Limit the amount of time your children spend online and make use of software to prevent your children from accessing inappropriate material

If you share your computer with friends or family who are under the legal age to participate in our games, you can restrict their access to this site by registering with this filtering company. http://www.netnanny.com

Other Important Tips for your Own Protection

Make sure that your decision to gamble is your personal choice

• Establish limits for depositing, wagering and even losses before you commence
• Never gamble if:
• You are younger than the legal gaming age
• It interferes with your daily responsibilities
• You are in recovery for any dependency
• You are under the influence of alcohol or any other substance
• You are attempting to make up for prior losses
• Your primary aim is to recoup your debt with your winnings

If you or someone you are acquainted with has a gambling problem, consider assistance from any one of these reputable organizations:

• Gamblers Anonymous: http://www.gamblersanonymous.org
• National Council on Problem Gambling Helpline: 1-800-522-4700      
• GamCare (UK Based) Helpline: 0845-6000-13
• When in doubt, please contact our 24-7 Support Team     

Self Exclusion

Players can opt to self-exclude themselves from our casino for a limited period. Our casino has 2 self-exclusion periods to help players who have problem gambling:

• A minimum 24 hour cooling-off period
• A minimum 7 day cooling-off period
• A minimum 30 day cooling-off period
• A minimum 6-month self-exclusion period

Note that players who have opted for self-exclusion will not receive any promotional correspondence from our agents for the period of their exclusion.

Deposit Limit
You can also place a limit on your deposits by contacting our support team. The decrease of deposit limits is available per day, per week or per month, and will be dealt with as soon as possible after your request is made. You may also choose to increase a previously decreased deposit limit, but should note that this process will take 48 hours.