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Instant Play - No Download Required

New Games

New Game: Great Griffin
New Game: Atomic 8s

FAQ's

Security

How secure is your system?
Casino La Vida makes use of 128-bit SSL (Secure Socket Layer) Digital Encryption to protect all of your online transactions and information. Our players are assured of privacy and security at all times. Visit our security page for further information.

Are my credit card details secure?
Yes, at all times. As mentioned before we make use of the most stringent security systems to protect our important data. All of our data is stored on a protected server that uses the most up to date methods of security. More information on this can be found on our security page.

Will I get a virus from downloading the software?
It is in our best interests to keep our customers happy, and we therefore take all measures to avoid instances of viruses embedded in our software. It is wise to invest in a virus scanner for your own personal safety.

Technical

Personal Computer Requirements
This Internet Casino is not available to players who use the Apple Macintosh Operating System. For all other systems, the following criteria need to be met for successful play within the online casino:

Your PC will also need to meet or exceed the following specifications:

How do I download the free software?
The download process is simple and straightforward. Find full details on the Download Guide page.

How do I install the free software?
The installation is also easy and straightforward. Full instructions can be located on the Installation page.

I have downloaded the file but cannot find it?
It is best to save the file to your desktop so that you will always know where to locate it. If you cannot find the casino icon on your desktop then please follow these steps to locate it:

Must I download the casino every time I want to play?
No. Once you have saved the downloadable version you will be able to access it at any time.

What happens if I lose my connection while trying to download?
You will not be able to successfully download the online casino if you do not have a continuous connection. Off peak hours may work best for connectivity, so if you are having trouble then try and download during these times.

Why can’t I connect to the gaming server?
This could be because of one of the following reasons:

What happens when the roulette wheel or slots keep spinning or the cards don't turn over?
This happens when there is a problem with the internet connection. You have either been disconnected or your connection is too slow. Your last transaction will be completed by the gaming server and will be available for you to view when you log in again.

Is there a difference between the download and flash casino?
Yes. The downloadable casino has more games in its collection and is subject to more attractive promotions. The flash casino can be opened and operated from a web browser on any PC, and does not have to be downloaded onto your desktop.

Can I use the same account number for both the flash and download casinos?
Yes. You may only have one real account per player but you can use this account to access both flash and the downloaded casino.

Registration

How do I open an account?
When you download the software you can register your details and open your account. You will also have the option to register your details at a later stage in which case you won’t be able to play for real money.

What do I do if I am having problems opening an account?
Please ensure that all the required fields (those with a * next to them) have been completed; that you have entered a valid and complete email address; and that you have read and accepted the terms and conditions. If you still have trouble after completing all of the above then contact support for further assistance.

Account Queries

What do I do if I have forgotten my password?
If you have forgotten your password, you can contact our 24-7 Support Team for assistance.

What do I do if my account has been locked after trying to input my password 3 times?
It is probable that you entered the wrong password 3 times so your account will have locked automatically for security purposes. Our 24-7 Support Team will be happy to assist in unlocking it for you.

Legalities

What is the legal age to play at this casino?
To play at Casino La Vida you will need to be 18 years or older, or the accepted legal age in your area. For more information please consult the terms and conditions.

Where is the Casino based?
Casino La Vida is based in the British Virgin Islands.

Is the Casino Licensed?
Casino La Vida is licensed and regulated by the Kahnawake Gaming Commission in Kahnawake.

Banking

How do I make a deposit into my account?
If you have a real account with Casino La Vida, you can make purchases inside the casino. To do so, simply follow these steps:

How long will it take to process my purchase?
Credits will be available immediately with the use of credit cards, debit cards and web wallets. For further information please visit the banking page.

How can I withdraw my winnings?
Making withdrawals is easy, simply follow these easy steps:

Full details of banking methods can be found on the banking page of our website. With your first withdrawal from the casino, you will be asked to provide specific documentation to verify your personal details.

Are there any withdrawal limits and how long does it take?
There are no limits to how much you can withdraw. From our side we will process withdrawals as efficiently and as quickly as possible, but some banking platforms have slower processing times than others. This could cause a delay. For more information please refer to the withdrawal page.

Can I follow up on financial transactions?
The CashCheck system in the casino allows you to follow up on all financial transactions and activity.

How can I cancel a withdrawal request?
After requesting a withdrawal, players have a 24 hour window period where the request is placed in a pending cycle. The withdrawal can be reversed by visiting the banking page, clicking on the reverse withdrawal tab and selecting the withdrawal you wish to reverse.

Why are my purchases being rejected?
There are a few reasons as to why this could be happening:

In all instances you should contact our 24-7 Support team to confirm the reasons for your purchases being blocked.

Game Play

How fair are the games at your casino?
All games within this Microgaming casino are legitimate and fair. All Microgaming casinos have a feature called PlayCheck that allows players to view and review their game play over the last 72 hours. Reports are drawn up by our independent auditors to depict the accuracy and legitimacy of our online casino; these are published monthly on our website for all to see.

How do you determine which cards are drawn for the games?
This is done with a random number generator (RNG) and is unpredictable and evenly distributed. This program generates a sequence of numbers that correspond to any of the following: